Golang Job: Systems Engineer ( L2 Support)

About Us:

2Factor ( Solv Technologies ) is a CPaaS Provider ( offering SMS & VOICE Communication Platform )

Our clients use our Software Platform + HTTP APIs to send SMS texts to their users as part of the One time password, Transactional Notifications & Promotional Communications processes.

Website: http://2Factor.in

Role:

We are looking for candidates who can assist us in responding to the technical queries raised by our clients, which are often related to API Integration support, Troubleshooting SMS delivery issues & Assistance with telecom regulatory guidelines.

Role description

• Responding to technical queries ( Support Tickets ) related to the 2Factor's API Platform
• Checking Database ( Mysql ) & Server Logs (Unix) to troubleshoot SMS delivery issues
• Using API Testing tools ( such as Postman ) to Run/ Test API Endpoints to reproduce error scenarios as reported by clients
• Reporting & Following up with Telecom Operators / Partners to resolve identified issues
• Get on a call with clients to assist them in integrating 2Factor's API Endpoints into third-party applications ( CRM, Marketing tools etc )

Skill Sets:

• 4+ Years of experience in Database Queries ( Mysql, Mariadb )
• 4+ Years of hands-on experience in Unix Shell Scripting
• Hands-on experience with API Testing Tools ( Like Postman )
• Knowledge and working experience In any 1 Scripting Language ( Like Python, GoLang, Php etc )
• Excellent communication & interpersonal skills
• Proactive, self-motivated, willing to learn, and a strong team player

Job Type: Full-time

Salary: ₹500,000.00 - ₹800,000.00 per year

Benefits:

• Flexible schedule
• Food provided

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus
• Quarterly bonus
• Yearly bonus

Application Question(s):

• Rate yourself ( 1 to 10 ) on your expertise in writing complex SQL. queries?
• Rate yourself ( 1 to 10 ) on your expertise in Unix Shell Scripting?
• Rate yourself ( 1 to 10 ) on the Verbal Communication & Fluency (English) ?
• Rate yourself ( 1 to 10 ) on your expertise in Testing / Integrating HTTP / REST APIs?
• Rate yourself ( 1 to 10 ) on your expertise in Programming ( any language such as Python, Php, Go, NodeJs etc )
• Notice period in the current organization? ( in Days )
• Current CTC ( Fixed Component - Excluding variables ) per Annum? ( In Lakhs )
• Will you be able to reliably commute or relocate to Lower Parel, Mumbai Office location?